Uniform Call Distribution (UCD) - Programming Overview

Programming UCD consists of accessing programming forms and entering customer data. This is an overview of the programming required to enable the UCD feature. Individual installation forms and relevant options are also described.

Enable Uniform Call Distribution (UCD)

• License and Options Selection form 

• Enable ACD Active Agents licenses.

Program Features

• Uniform Call Distribution

• Attendant Overflow

• Call Overflow

• Do Not Disturb - Remote Set Up and Cancel

• Front End Messaging

• Make Busy

• Night RAD Message

• Phantom Hunt Group

• Recorded Announcement Device

• Trunk Group Busy RAD

 

• Uniform Call Distribution - Description

• Uniform all Distribution - Conditions

• Uniform Call Distribution - Operation